Privacy Notice

Last updated: 29 October 2026

Haymore Ltd respects your privacy and is committed to protecting your personal information. This notice explains how we collect, use, store and share personal information in connection with our enquiries, tenders, construction projects and business activities.

Who we are

Haymore Ltd is the data controller where we decide why and how your personal information is used.

For questions about this notice or to exercise your data protection rights, please contact our data protection contact:

Email: hello@haymore.co.uk
Telephone: 01708 837096
Post: Haymore Ltd, 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF

On some projects, we process personal information solely on a client’s instructions. In those circumstances, we act as a data processor and the client’s privacy notice also applies.

Information we collect

Depending on your relationship with us, we may collect:

Your name, address, telephone number and email address.
Your job title, employer and business contact details.
Information relating to enquiries, quotations, tenders, contracts and payments.
Property details, access arrangements, appointments and correspondence relating to our works.
Photographs and project records that may identify individuals or their properties.
Information needed to manage complaints, insurance matters, health and safety incidents or legal claims.
Relevant accessibility or health information where necessary to arrange safe access or accommodate individual needs.

Please only provide information that is relevant to your enquiry or our work.

Where information comes from

We may receive information directly from you through emails, telephone calls, meetings, website enquiries or project correspondence.

We may also receive information from our clients, property owners, managing agents, professional advisers, subcontractors, suppliers or publicly available business sources. For example, a managing agent may provide residents’ contact details so we can arrange access for building works.

How and why we use information

We use personal information to:

Respond to enquiries and prepare quotations and tenders.
Enter into and administer contracts.
Plan, coordinate and deliver construction works.
Communicate with clients, residents, suppliers and other project contacts.
Arrange appointments, property access and appropriate assistance.
Manage payments, accounting and business records.
Maintain health and safety and investigate incidents.
Resolve complaints, administer insurance matters and establish or defend legal claims.
Meet legal and regulatory obligations.
Promote our services where permitted by applicable marketing rules.

Our lawful bases

We use personal information only where an appropriate lawful basis applies. Depending on the circumstances, this may be:

Contract: where necessary to enter into or perform a contract with you.
Legal obligation: where necessary to comply with the law.
Legitimate interests: where necessary to operate our business, deliver projects, coordinate access, manage business relationships or protect our legal interests, provided these interests are not overridden by your rights.
Consent: where we ask for your permission for a specific use of your information.

A contract with a landlord, managing agent or other client does not automatically provide a contractual lawful basis for using a resident’s information. We assess the appropriate basis separately.

Where we process health information or other special category data, we also identify an applicable additional legal condition. Where we rely on explicit consent, we will ask for it separately.

You may withdraw consent at any time by contacting us. Withdrawal does not affect processing already carried out lawfully.

Who we share information with

Where necessary for the purposes above, we may share relevant information with:

Clients, property owners, managing agents and their authorised representatives.
Subcontractors, suppliers and professional consultants involved in delivering our works.
IT, communications and document storage providers.
Accountants, insurers, solicitors and other professional advisers.
Regulators, public authorities or emergency services where necessary or legally required.

We limit sharing to information needed for the relevant purpose and use appropriate contractual and security arrangements. We do not sell personal information.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is restricted to those who need it for their work.

International transfers

Some service providers may store or access personal information outside the United Kingdom. Where this occurs, we ensure that the transfer is covered by applicable UK data protection safeguards, such as UK adequacy regulations or approved contractual arrangements.

You can contact us for further information about relevant safeguards.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, insurance and contractual requirements.

Retention depends on the type of record, the duration of the project or business relationship, relevant limitation periods and whether a complaint, dispute or investigation remains ongoing.

Routine access and appointment information is reviewed when no longer needed for the works. Relevant contract and project records may need to be kept longer to address defects, insurance matters or legal claims.

When information is no longer required, we securely delete or destroy it, or anonymise it.

Your rights

Depending on the circumstances, you may have the right to:

Obtain a copy of your personal information.
Have inaccurate or incomplete information corrected.
Request deletion of your information.
Request restrictions on its use.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.

You may object at any time to the use of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exceptions. Please contact us using the details above to make a request.

Providing personal information

Some information is necessary to provide a quotation, administer a contract, arrange access or meet legal obligations. If you do not provide the necessary information, we may be unable to carry out the relevant activity. We will explain this where applicable.

Automated decisions

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

Complaints

Please contact us if you have concerns about how we handle your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this notice

We review this notice periodically and publish updates on this page. Where required, we will also bring significant changes to your attention directly.

Privacy Policy